Joseph Pawlak
August 3, 2009
6308 Meadow Ridge Drive
Plainfield, Il 60586
Florida home:
1007 Jeffrey Drive
Lady Lake, Florida 32159
2500-5399 Home/Cell
352-250-5399 Cellular
jojo921@yahoo.com
Objective
Skills Summary
Writing, editing, sales support, training support, Internet page creation, and customer service.
Management: Supervisor, Project Management.
Hardware: PC, Sun Workstation
Software: Microsoft Office Professional, AdeptEditor, SGML, HTML & DHTML, Frame Maker, Front Page,
Corel Draw, Microsoft Project, UNIX shell programming, Informix, Visual Basic, C, PBX Implementation,
Information Mapping
Career History
November 2006 – Present
Disney Resort Call Center Orlando, FL.
Customer Service Agent
Support Resorts and Parks as guest service agents
October 2005 –November 2006 Disney Travel Center Orlando, FL.
Sales Agent
Hotel package sales for vacation packages
March 2005 – October 2005 United American Insurance Orlando, FL.
Agent
Health Insurance and Medicare Supplement sales
December 2004 – March 2005 Destination Center Orlando, FL.
Inside Sales
Inbound call center agent selling vacation packages from Internet ads
June 2003 – February 2005 Villages Comm. Ctr. District The Villages, FL.
Security Guard/Visitor Assistance
Greet visitors and give directions to Villages addresses
January – November, 2004 Primerica Financial Svcs. Maitland, FL.
Financial Consultant
Sold insurance, mortgage, mutual funds, loan consolidations .
Earned a Florida life/health insurance license and mortgage license.
January 19 – January 28, 2001 Bowne & Co. Inc. Los Angeles, Ca. (telecommute)
Consultant
Prepared analysis of customer documentation for more useful readable style
Prepared online HTML prototype for use in customer presentation
August 8 – Sept. 29, 2000 BuyTELCO.com Hollywood, FL. (telecommute)
Technical Writer/Web Site creation
Telecommuting job updating website.
Created press releases for internal web posting
Created biographical information on company officers
June 13 – July 7, 2000 Entech Creative Industries Orlando, FL
Technical Writer
Created a maintenance manual for 20 amusement creations at Universal Studios – Japan.
Worked with engineers to detail operations as well as plan, outline and produce maintenance procedures for each amusement display.
Created a training manual for the above amusements.
Sept 1996 – Nov 1999 Lucent Technologies Naperville, IL
Sr. Technical Documentation Specialist
Manage and deliver Hardware Description manual in International market.
Schedule updates and delivery schedules for the manual.
Project manager for conversion project to convert 40+ customer manuals to sgml and html format for online presentation.
Responsible for scheduling details of conversion using Microsoft Project.
Sept 1992 – Sept 1996 AT&T Bell Labs Naperville, IL
Sr. Technical Documentation Specialist
Manage and deliver Hardware Description manual in International market.
Schedule updates and delivery schedules for the manual.
July 1988 – Sept 1992 AT&T Oakbrook, IL
Technical Consultant
Technical consultant to account manager responsible for configuring systems, handling RFPs, and training customers on the use of our systems such as Definity, Audix, Merlin, and network products such as WATS and other long distance services.
Handled many market segments, including national accounts such as Motorola, Borg Warner, Amtrak, Commonwealth Edison, and the hotel industry.
Was an energy management specialist during energy crisis, designing energy management systems integrated with our telecommunications systems
For a short period, was a PC specialist, designing PC solutions for customers.
Sept 1986 – Sept 1988 American Bell Oakbrook, IL
Service Supervisor
Supervised communication consultants and customer service representatives.
Responsible for day-to-day servicing and implementation of all services offered by American Bell/AT&T Information Services.
Dec 1973 – Jan 1986 Illinois Bell Chicago, IL
Communications Consultant
Handled customer service for business PBX and key systems.
Implemented new systems. Designed customer networks.
Education
North Central College, Naperville, IL, USA (Grad Date: June 1997) Bachelors of Arts, GPA: 3.5,
Major: Organizational Communications, Minor: Business.
Earned degree on weekend college program. Took business classes such as advertising, marketing, research,
and media copy writing.
Awards & Special Recognitions
Diversity Star Award – 1998, Lucent Technologies (Jan 1999 – Dec 1999)
Technical Consultant 2, AT&T Information Systems (Dec 1989)
Technical Consultant award to highest pay level and special award for help in sale to Chicago
Board of Education and CTA for re-designing its data communications network.
Community Service
Information Technology Commission, Bolingbrook, IL. (Jun 1997–Nov 1999) Webmaster on Information Technology
Commission, which designs and updates the village web site – http://www.bolingbrook.com.
Director of Traveling Soccer, Bolingbrook, IL. (Jan 1990 – Dec 1995). Director of traveling soccer, member of
Bolingbrook Soccer Club board of Directors, organized and oversaw 4 soccer tournaments,
which resulted in over $25,000 in proceeds for the club.
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