Joseph Pawlak

August 3, 2009

6308 Meadow Ridge Drive

Plainfield, Il 60586


Florida home:

1007 Jeffrey Drive

Lady Lake, Florida 32159

2500-5399  Home/Cell

352-250-5399 Cellular


Looking for any position that expands my product knowledge and challenges my abilities. I am interested particularly in the hours and market in the job offer. I think I can be a valuable asset to any employer with many talents and ability to adapt and adjust to new circumstances. I am willing move at my expense and travel as necessary. I have just moved back to Chicago area to assist my son with his family situation and available immediately in the Chicago area.

Skills Summary
Writing, editing, sales support, training support, Internet page creation, and customer service.

Management:  Supervisor, Project Management.
Hardware:  PC, Sun Workstation
Software:  Microsoft Office Professional, AdeptEditor, SGML, HTML & DHTML, Frame Maker, Front Page,
Corel Draw, Microsoft Project, UNIX shell programming, Informix, Visual Basic, C, PBX Implementation,
Information Mapping

Career History

November 2006 – Present
Disney Resort Call Center   Orlando, FL.
Customer Service Agent
Support Resorts and Parks as guest service agents

October 2005 –November 2006              Disney Travel Center        Orlando, FL.
Sales Agent
Hotel package sales for vacation packages

March 2005 – October 2005    United American Insurance        Orlando, FL.
Health Insurance and Medicare Supplement sales

December 2004 – March 2005    Destination Center                  Orlando, FL.
Inside Sales
Inbound call center agent selling vacation packages from Internet ads

June 2003 – February 2005  Villages Comm. Ctr. District   The Villages, FL.
Security Guard/Visitor Assistance
Greet visitors and give directions to Villages addresses

January – November, 2004    Primerica Financial Svcs.         Maitland, FL.
Financial Consultant
Sold insurance, mortgage, mutual funds, loan consolidations .
Earned a Florida life/health insurance license and mortgage license.

January 19 – January 28, 2001   Bowne & Co. Inc.           Los Angeles, Ca. (telecommute)
Prepared analysis of customer documentation for more useful readable style
Prepared online HTML prototype for use in customer presentation

August 8 – Sept. 29, 2000               Hollywood, FL. (telecommute)
Technical Writer/Web Site creation
Telecommuting job updating website.
Created press releases for internal web posting
Created biographical information on company officers

June 13 – July 7, 2000    Entech Creative Industries             Orlando, FL
Technical Writer
Created a maintenance manual for 20 amusement creations at Universal Studios – Japan.
Worked with engineers to detail operations as well as plan, outline and produce maintenance procedures for each amusement display.
Created a training manual for the above amusements.

Sept 1996 – Nov 1999    Lucent Technologies    Naperville, IL
Sr. Technical Documentation Specialist
Manage and deliver Hardware Description manual in International market.
Schedule updates and delivery schedules for the manual.
Project manager for conversion project to convert 40+ customer manuals to sgml and html format for online presentation.
Responsible for scheduling details of conversion using Microsoft Project.

Sept 1992 – Sept 1996    AT&T Bell Labs    Naperville, IL
Sr. Technical Documentation Specialist
Manage and deliver Hardware Description manual in International market.
Schedule updates and delivery schedules for the manual.

July 1988 – Sept 1992    AT&T     Oakbrook, IL
Technical Consultant
Technical consultant to account manager responsible for configuring systems, handling RFPs, and training customers on the use of our systems such as Definity, Audix, Merlin, and network products such as WATS and other long distance services.
Handled many market segments, including national accounts such as Motorola, Borg Warner, Amtrak, Commonwealth Edison, and the hotel industry.
Was an energy management specialist during energy crisis, designing energy management systems integrated with our telecommunications systems
For a short period, was a PC specialist, designing PC solutions for customers.

Sept 1986 – Sept 1988    American Bell                                      Oakbrook, IL
Service Supervisor
Supervised communication consultants and customer service representatives.
Responsible for day-to-day servicing and implementation of all services offered by American Bell/AT&T Information Services.

Dec 1973 – Jan 1986    Illinois Bell    Chicago, IL
Communications Consultant
Handled customer service for business PBX and key systems.
Implemented new systems. Designed customer networks.


North Central College, Naperville, IL, USA  (Grad Date: June 1997) Bachelors of Arts, GPA: 3.5,
Major: Organizational Communications, Minor: Business.
Earned degree on weekend college program. Took business classes such as advertising, marketing, research,
and media copy writing.

Awards & Special Recognitions

Diversity Star Award – 1998, Lucent Technologies (Jan 1999 – Dec 1999)
Technical Consultant 2, AT&T Information Systems (Dec 1989)
Technical Consultant award to highest pay level and special award for help in sale to Chicago
Board of Education and CTA for re-designing its data communications network.

Community Service
Information Technology Commission, Bolingbrook, IL. (Jun 1997–Nov 1999) Webmaster on Information Technology
Commission, which designs and updates the village web site –
Director of Traveling Soccer, Bolingbrook, IL. (Jan 1990 – Dec 1995). Director of traveling soccer, member of
Bolingbrook Soccer Club board of Directors, organized and oversaw 4 soccer tournaments,
which resulted in over $25,000 in proceeds for the club.